TenForward Support
Need a hand with TenForward? Email us and we'll get back to you as soon as we can.
Contact
Email support@bisonlab.ai. Include your device type (iPhone or Android), the App version if you know it, and a short description of what happened. For account or privacy requests, use the same address you signed up with when possible.
Frequently asked questions
How do I delete my account?
When account deletion is available in the App, you’ll find it under Me / Settings. You can also email support@bisonlab.ai and ask us to delete your account. See the Privacy Policy for what deletion covers.
How do I report another user or objectionable content?
Use in-app report controls when available, or email support@bisonlab.ai with the other person’s display name, what you saw, and screenshots if you have them. We review reports and may remove content or restrict accounts that violate our Terms of Service.
Why does TenForward ask for camera, photos, or location?
Camera and photo library access are used to capture scoresheets. Location (when you allow it) helps find nearby bowling centers and tag games. You can deny or revoke these permissions in system settings; core scoring still works without them.
I can’t sign in or verify my email
Confirm you’re using the same email you registered with and check spam for the verification code. If you still can’t get in, email support with the address on the account.