TenForward Privacy Policy

This Privacy Policy explains how BisonLab LLC (“BisonLab,” “we,” “us”) handles information in connection with the TenForward mobile app (the “App”), available on the Apple App Store and Google Play.

The short version: TenForward is an account-based bowling companion. We collect the information you provide (such as email and display name), the games and photos you save, and — with permission — approximate location so we can suggest nearby bowling centers. We use that data to run the App, coach you from your history, and power social features you choose to use. We do not sell your personal information or use it for third-party advertising.

Information we collect

• Account information. When you create an account we collect your email address, password (stored by our auth provider), and profile details you choose to add — such as display name, first/last name, and optional phone number.
• Bowling and game data. Scores, frames, pin leaves, session notes, honors/badges, and related stats you enter or that the App derives from your games.
• Scoresheet photos. If you use camera or photo library access to capture a scoresheet, those images are uploaded to our storage so we can help record your game. Photos may be visible to people who follow you, subject to the App’s visibility rules.
• Location (with permission). When you grant location permission, we use approximate/foreground location to suggest nearby bowling centers and tag games. We do not need “always” background location to provide the App.
• Social graph. Who you follow and who follows you, plus activity that appears in feeds based on those relationships.
• Device and diagnostics. Basic technical information such as app version and platform, and (when enabled) crash or error diagnostics so we can keep the App reliable.
• Feature-flag identifiers. We use LaunchDarkly to roll out features safely. That service may receive a stable identifier associated with your account or installation along with limited environment attributes (for example, platform) so we can target releases. It is not used for advertising.

How we use information

• Provide the App — authentication, saving games, stats, photos, and social features.
• Coach you from your own data — trends and feedback are relative to your history and skill level, not elite benchmarks.
• Operate and improve — fixing bugs, shipping features, and understanding aggregate usage.
• Communicate with you — account verification, security notices, and responses to support requests.
• Safety and abuse prevention — investigating reports and enforcing our Terms of Service.

How we share information

We share personal information only as needed to operate TenForward:

• Service providers that process data on our behalf, including Amazon Web Services (hosting and storage), our database provider, Amazon Cognito (authentication), and LaunchDarkly (feature flags).
• Other users, when you use social features: people you allow (for example, followers) may see profile information, games, and photos according to the App’s follow/visibility rules. Discovery search may match display name or phone number you provide so others can find you.
• Legal requirements if we are required to disclose information by law, or to protect the rights, safety, or property of BisonLab, our users, or others.

We do not sell your personal information.

Data retention

We retain account and game data for as long as your account is active and as needed to provide the App. If you delete your account, we delete or de-identify personal data associated with it within a reasonable period, except where we must retain limited records for legal, security, or abuse-prevention reasons.

Your choices and rights

• Profile and permissions. You can update profile fields in the App and revoke camera, photos, or location access in your device settings (some features will stop working).
• Account deletion. You can delete your account from the App (Me / Settings) when that control is available, or email support@bisonlab.ai to request deletion. Deletion removes your Cognito login and associated app data subject to the retention note above.
• Access and correction. Depending on where you live, you may have rights to access, correct, or delete personal information. Contact us at support@bisonlab.ai.

Children’s privacy

TenForward is not directed to children under 13 (or the equivalent minimum age in your region). We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will take appropriate action.

Security

We use industry-standard measures to protect data in transit (HTTPS) and limit access to production systems. No method of transmission or storage is completely secure; please use a strong unique password.

Data-safety summary

This summary corresponds to disclosures in the Apple App Privacy label and the Google Play Data safety form.

Data is encrypted in transit. We do not use data to track you across third-party apps or websites for advertising, and we do not sell data.

Changes to this policy

We may update this policy as the App evolves. Material changes will be reflected here with a new “last updated” date.

Contact

BisonLab LLC — support@bisonlab.ai. See also our support page and Terms of Service.